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25 June 2024
- 60 replies
- 1032 views
Userlevel 3
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mdkrebs11
- Contributor II
- 5 replies
The servers appear to be down tonight. Is anyone else having issues? Updated the app on my iPhone earlier today and went to play music tonight. But every content section on the homepage says “Unable to load content” and where the graphics are supposed to be for services, favorites, stations, etc. are all black boxes with black linesscrolling across. Thought it was the update but checked on my iPad without the update and same issue. Was only able to play music in the room where music had been playing previously by pressing the play button. None of the other rooms had content queued up so can’t select from any sources. Sonos seems to be having a lot of issues of late.
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Spathen
- Lyricist I
- 1 reply
- 9 hours ago25 June 2024
Same here. Not for the first time…
Why do I own speakers that I can’t use!?!
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LogicalPoint
- Contributor I
- 1 reply
- 9 hours ago25 June 2024
Same and status dashboard says everything green. 😢
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slicer180
- Listener
- 1 reply
- 9 hours ago25 June 2024
Same problem… According to Sonos, no outage.
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Mike404040
- Lyricist I
- 1 reply
- 9 hours ago25 June 2024
Is been a long time that sonos has dropped the ball. Wake up sonos. We love your products but give us the software pls
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NWake
- Lyricist I
- 1 reply
- 9 hours ago25 June 2024
Same. I’ve loved Sonos for years but looks like it’s time to look for a new system.
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Userlevel 2
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drossetti
- Lyricist II
- 3 replies
- 9 hours ago25 June 2024
Here I am ready to go to sleep, trying to set and check alarms, and nothing is available, I see “Unable to load content” everywhere. I can’t see the services I have subscribed to, can’t make anything work.
Sonos, are you telling me not to use Sonos alarms and just go set my alarm on my iPhone, which works quite reliably?
This is not a free product, it is an expensive set of hardware and software, and I expect you to make good on the implied commitment you made when I spent thousands of dollars on my systems.
Sonos, please get your act together!
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dgold21
- Contributor I
- 4 replies
- 9 hours ago25 June 2024
Add mine to the list. No content services showing in the app, unable to play anything whatsoever. Content services tab in user profile menu is bare, not a single service shown. Have logged out and back into app, nothing.
Interestingly, the desktop controller does show my connected services. So once again, it’s the app that is failing us.
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Userlevel 2
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S500MON
- Lyricist III
- 11 replies
- 9 hours ago25 June 2024
Same issue here. Downdetector is claiming there are no problems..
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kc633
- Listener
- 4 replies
- 9 hours ago25 June 2024
Also having issues. Restarted devices. Uninstalled and reinstalled the app. They took a fantastic product and have made it worthless with the app changes. It’s pretty shocking.
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ClaudioDSF
- 4 replies
- 9 hours ago25 June 2024
Same problem here with the latest app update (80.03.07) on iOS.
My current workaround is to use the old Sonos App from my Mac. So, I suspect that the problem is in the iOS App and not server side.
I tried removing and reinstalling the iOS app, but that didn’t solve the problem.
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Userlevel 2
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drossetti
- Lyricist II
- 3 replies
- 9 hours ago25 June 2024
A general question for either Sonos or the community: Was this iOS app developed by high school interns? It has been totally disappointing since the release. I mean, you release a new app without alarms? And then you plug them in way down inside system management menus instead of making them easy to use? And now — late night Monday June 24, 2024 — nothing works at all?
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FredskiSounds
- Trending Lyricist I
- 12 replies
- 9 hours ago25 June 2024
Same problem for me, I was using Sonos earlier today, now after updates, I get “Unable to load Content” and have no Connected Serviceson my iPhone build 80.03.07 with this Jun 24th update.
I do see Services on my desktop app.
I logged out and back in on iPhone several times but still get Unable to load Content errors.
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PNWest
- Lyricist I
- 1 reply
- 9 hours ago25 June 2024
Yep, unable to load content on the iPhone app. Does Sonos have a QA team that tests builds before they are released? It doesn’t appear so.
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Seisto
- Contributor I
- 1 reply
- 9 hours ago25 June 2024
First true issue I’ve hit since this whole fiasco started. Played music everywhere all day, up to about an hour ago, and now “Unable to load content.”
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EmeraldSage
- Listener
- 1 reply
- 9 hours ago25 June 2024
Ditto to all above.
I even went as far as resetting and updating firmware on my router in case that was the issue.
These last few “updates” to the app have been nothing short of complete and total bull 💩!
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BrewsterOZ
- Contributor I
- 7 replies
- 9 hours ago25 June 2024
Same here. Working this morning, running current firmware. Noticed speaker update was available. After 5 failedupdate attempts it finally worked after unplugging 2/14 devices. Go figure!
Now “no content” blank screen. Deleted app and downloaded again. Logged on to account and guess what. Nothing again. Sonos indicate no outage. You’re losing me Sonos!
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Userlevel 1
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Desilu
- Contributor I
- 6 replies
- 9 hours ago25 June 2024
I thought it was just me. Updated the app, it worked for like 2 seconds and then went to unable to load services recent, etc. I removed my wifi network and reconnected because when i signed out and back in, it said i had MULTIPLE SYSTEMS? SERIOUSLY. Now I only have one and cannot access my stuff. Thank GOD i kept the old sonos pc app . I am able to access everything from there, but the new app SUCKS. This CEO needs to be FIRED. This is complete BS
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obmas
- Lyricist III
- 5 replies
- 9 hours ago25 June 2024
Connected Services
Server error: 500 Internal Server Error {"errorCode":"Internal Server Error","reason":"Failed to retrieve Music Account information"}
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Userlevel 1
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Desilu
- Contributor I
- 6 replies
- 9 hours ago25 June 2024
yup same thing here
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TomD.
- Lyricist I
- 1 reply
- 9 hours ago25 June 2024
Same issues. Very inconsistent service since update and since this morning, nothing.
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Userlevel 1
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Desilu
- Contributor I
- 6 replies
- 9 hours ago25 June 2024
I was actually able to access my music library and play music from my pc for about 5 minutes and then everything disappeard except my currently playing playlist. I am CERTAIN they took the system down. Probably overloaded their piece of crap server.
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GK89
- Lyricist I
- 1 reply
- 9 hours ago25 June 2024
Same issue… new app is awful. It worked flawlessly too long I guess, had the screw around with it. Sonos figure it out!!
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Fregab
- Lyricist I
- 1 reply
- 9 hours ago25 June 2024
I updated my system and can only play the loaded playlist. All my services have disappeared so can’t chose any other. I restarted the Sonos app but it did not help.
I wonder when it will be back…
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Userlevel 1
+1
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Bruno92
- Trending Lyricist I
- 42 replies
- 9 hours ago25 June 2024
Same thing here (iOS and iPadOS). Last night everything was working fine. Waking up this morning and nothing is working "unable to load content". Is it the update from yesterday? Really pissed with all problems since that new app upgrade or should I say downgrade…Some people should get fired...
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Rguillem
- Listener
- 1 reply
- 9 hours ago25 June 2024
Same issue here, unable to load content on my iPhone and iPad…. But computer app is working, strange
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